Refund and Returns Policy

Last updated: 9 July 2026

This policy applies to orders placed through dkirkmanart.com, including customers who arrive from Instagram, Facebook or Meta Shop product tags and then checkout through this website.

If you need help before ordering, email dkirkmanart@hotmail.com. For return requests, include your order number, name, delivery country, the artwork title and the reason for the request.

UK online orders

For standard online purchases delivered in the UK, you have the right to cancel your order within 14 days of receiving it. After telling me you want to cancel, you then have another 14 days to return the item.

Returned items must be unused, undamaged and returned in suitable protective packaging. Please do not send artwork back without contacting me first, as paintings and framed pieces need careful return instructions.

Prints and standard editions

Standard prints and standard edition items can be returned under the UK online returns process above, provided they are returned in their original condition. If a print is damaged while in your care or returned without suitable packaging, a deduction may be made from the refund.

Original paintings

Original paintings are one-off artworks and must be returned using tracked, insured delivery agreed in advance. Please keep all original packaging where possible. Refunds can be delayed if the artwork is not returned safely or arrives damaged because it was not packaged correctly.

Commissions, personalised work and custom finishes

Commissioned artwork, personalised artwork, bespoke sizes, custom framing and made-to-order finishes are created specifically for you. These orders cannot usually be cancelled once work has started, unless the item is faulty or not as described. I will confirm the details with you before custom work begins.

International orders

I welcome worldwide collectors. International return requests must be emailed first so the safest return method can be agreed. Unless the item is faulty or incorrect, the buyer is responsible for return shipping, tracking, insurance, customs paperwork and any import charges, taxes or duties charged by their country.

Original shipping upgrades, customs duties, import taxes and overseas handling charges are not normally refundable unless required by law or unless the item supplied was faulty or incorrect.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email dkirkmanart@hotmail.com as soon as possible and ideally within 48 hours of delivery. Include clear photos of the artwork, packaging and delivery label. Please keep the packaging until the issue has been resolved.

If the item is confirmed as faulty, damaged in transit or incorrectly supplied, I will arrange the appropriate next step, which may be a repair, replacement where possible, return or refund.

Refund timing

Refunds are processed back to the original payment method. For eligible returns, refunds are made within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier. If the item has been handled beyond what is needed to inspect it, a deduction may be made where permitted by law.

How to start a return

Email dkirkmanart@hotmail.com with your order details before sending anything back. Returns sent without prior contact may be refused or delayed if they cannot be matched to an order or if the packaging is unsuitable for artwork.

Your statutory rights are not affected.